Shift Supervisor

Job Locations US-MA-Waltham
Minimum Education Required
Master's Degree
Job ID
Regular Full-Time
Number of Hours Per Week
Business Unit
Behavioral Health


The Shift Supervisor is accountable for the clinical and operational oversight of his/her assigned shift.  This includes providing crisis intervention services, modeling practices that promote the community-based, customer service focused mission, training and supervising program staff.


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


Are you ready to make a difference?


Minimum Education Required

Master's Degree


  • Provide psychiatric and substance abuse evaluation of individuals and families in crisis in community, clinic and hospital settings
  • Provide initial crisis intervention services to individuals in need, along with crisis case management and short-term crisis counseling as follow-up from initial intervention, when appropriate.
  • Provide oversight of all clinical and operational aspects during an assigned shift by guiding triaging decisions that emphasize mobile interventions, ensure follow up is coordinated from previous shifts, coordinate training of new clinicians, and assign administrative tasks as necessary.
  • Maximize staffing patterns by focusing on developing, cross-training and retaining talented staff.
  • Maintain linkages with specific community agencies by providing documented case consultation and problem resolution.
  • Develop and maintain a thorough knowledge of managed care and health insurance systems; provide other clinicians with managed care information and resources pertinent to the crises being managed.
  • Provide information on treatment and referral services as required.
  • Provide mental health and substance abuse triage as required.
  • Provide clinical and administrative supervision of all staff during a shift, including training new clinicians.
  • Maintain necessary documentation and records in accordance with program requirements.
  • Provide supervision to a case load of clinicians, including ongoing training and guidance to staff.
  • Must provide Administrative On-call coverage by phone on nights and weekends to provide consultation and problem solving assistance as required.
  • Demonstrate a proactive commitment to maintaining effective communication with staff and customers to facilitate and promote effective working relationships and customer service.
  • Ensure that clinical services are being delivered in accordance with Advocates clinical philosophy and all licensing and regulatory bodies in coordination with PES Leadership and QM Teams.  
  • Seek and create opportunities to collaborate across divisions.
  • Assist staff in prioritizing client-centered, transparent interventions that aim to be responsive to the needs of the whole person.
  • Emphasize crisis interventions that are community based with creative approaches to offer individuals the least restrictive level of care.
  • Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines.


  • Master’s degree in Social Work, Counseling Education, Counseling Psychology, Rehabilitation Counseling or a related counseling field.
  • Must have LMHC or LICSW
  • At least two years of experience with target population (inpatient, outpatient, residential acceptable).
    • Must hold a valid driver's license and access to an operational and insured vehicle.
    • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
    • Must have working knowledge of current version of the American Psychiatric Association’s Diagnostic and Statistical Manual of Mental Disorders.


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


Keywords: clinic receptionist, front desk, clerical





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