Integrated Care Clinical Director

Job Locations US-MA-Framingham
Minimum Education Required
Master's Degree
Job ID
Regular Full-Time
Number of Hours Per Week
Business Unit
Behavioral Health


*Starting Salary- 65-70K*

$5,000 Sign-On Bonus!

*Sign on bonus applicable to external candidates only*


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


The Integrated Care Clinical Director works in conjunction with the Director of Integrated Care Management to oversee the clinical and daily operations of the One Care program, REACH program, Optum program and CSP program. This includes but is not limited to ensuring compliance with program regulations, quality measures and delivery of quality care services.  The position provides supervision to the Care Management Supervisor and shares supervision and leadership of MA level clinicians, Nursing and Care coordination staff.  The Integrated care clinical director coordinates behavioral health and substance use disorder care management services in accordance with the individualized care plan.  They work collaboratively with the clinical team to manage or co-manage supports/services needed for individuals with complex behavioral health needs.  As a member of the multidisciplinary team, the Care Management Supervisor provides consultation, education, and support to team members and provider network regarding behavioral health/substance abuse treatment and management.


Are you ready to make a difference?

Minimum Education Required

Master's Degree


  • Hire, train, supervise and evaluate Care Coordinator Supervisor, Nurses and shared supervisor of care coordination staff. Maintain consistent communication with staff and conduct regularly scheduled meetings with staff.
  • Monitor program documentation to ensure accuracy and timeliness.
  • Knowledgeable of program metrics, requirements and regulations and work with team to improve quality of services and adherence to metrics.
  • Work with the Clinical Care Manager Supervisor in the management and administration of the assigned programs and monitor and improve productivity.
  • Provide support to outreach, engage and assist clients in identifying their health/wellness and recovery goals and developing their individualized care plans.
  • Utilize effective, dignified, empowering and creative engagement strategies to ensure clients are at the center and lead in their care team.
  • Provide linkages to medical care, behavioral health services, substance use disorder programs and community resources and supports.
  • Provide assistance with navigating the healthcare system and provide support/assistance with transitions in care.
  • Collaborate with existing providers and other collaterals and delivers services in accordance with client’s plan of care. Facilitate communication and information exchange across the continuum of providers.
  • Coordinate all aspects of service delivery with team members, including ensuring access and securing authorization, as indicated.
  • Participate in team meetings to ensure effective communication among all disciplines involved in client’s care.
  • Follow the client across the continuum of care for the purposes are care coordination.
  • Partner with the client, their care team providers and supports to ensure that care plan and safety plan are implemented as developed, and to make as needed adjustments.
  • Monitor client’s progress in treatment and assists the clinical team with evaluating the need for continued services.
  • Identify community resources and develop natural supports for client.
  • Complete all required documentation in a timely manner meeting all Agency and division established deadlines.
  • Attends and actively participates in supervision and staff meetings.
  • Provide on-call coverage, as needed.


  • Master’s degree in social work, mental health counseling or related field with minimum of 2 years experience working with adults in a community-based and/or medical setting, and Massachusetts independent practice licensure in Mental Health Counseling or Social Work or license eligible.
  • At least one year of supervisory experience preferred.
  • Demonstrated knowledge base and judgment necessary for independent clinical decision making.
  • Excellent verbal and written communications skills. Strong interpersonal and customer relations skills required.
  • Strong computer knowledge
  • Excellent organizational, time management and problem solving skills.
  • Ability to openly address and acknowledge issues of substance use and mental illness.
  • Knowledge regarding psychiatric rehab and understanding of recovery model.
  • Must hold a valid drivers’ license.  Must have access to an operational and insured vehicle and be willing to use it to transport members.


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.




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