Direct Service Worker - Deaf Respite

Job Locations US-MA-Westborough
Minimum Education Required
High School Diploma/GED
Job ID
Regular Full-Time
Number of Hours Per Week
Business Unit
BH Residential


Starting Rate: $20.00/hour






Come join the Advocates team as a Direct Service Worker! In this entry-level role, you will support individuals experiencing mental health and/or substance use challenges. As a Direct Service Worker, you will work collaboratively on a team to supervise the daily activities of program residents. You will provide ongoing support, guidance, and role modeling to program residents, following individualized plans to increase independence and achieve goals. You will also be responsible for medication management, assisting with finances, and helping residents integrate into the community. 


The Deaf Respite Direct Service worker will provide crisis and respite support services to individuals in being supported by the Deaf Respite Program.  They are responsible for supervising the daily activities of the people served in Deaf Respite, providing ongoing support, guidance, and role modeling. 


Are you ready to make a difference?

Signed Advocates 2

Minimum Education Required

High School Diploma/GED

Additional Shift Details

Sunday 8-4 or 2-10, Monday 8-4 or 2-10, Tuesday 8-4 or 2-10, Wednesday 2-10, Thursday 2-10


  • Ensure an environment that promotes safety, recovery, and treatment.
  • Provide intakes, treatment planning, case management, assessments, and one-to-one and/or group sessions for clients in the Deaf Respite.
  • Assist clients in Deaf Respite with all daily living skills/needs.
  • Monitor clients’ medications while they are in Respite.
  • Facilitate treatment team and discharge meetings.
  • Develop and maintain a thorough knowledge of managed care and health insurance systems; provide other clinicians with managed care information and resources pertinent to the crises being managed.
  • Arrange for transportation of individuals utilizing the Respite to appointments and other necessary destinations.
  • Provide information on treatment and referral services.
  • Maintain necessary documentation, statistics, and clinical records in accordance with program requirements.
  • Determine the most appropriate response to clients in crisis in collaboration with the team.
  • Attend and actively participates in supervision, staff, team, and family meetings.


  • Minimum of a HS Diploma/GED and one year of related experience.  
  • Must be fluent in American Sign Language (ASL).
  • Ability to develop and maintain satisfactory working relationships with consumers and community providers.
  • Strong communication skills.
  • High energy level, superior interpersonal skills and ability to function in a team atmosphere.
  • Basic computer knowledge.
  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


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