Intake Coordinator - Recovery Services

Job Locations US-MA-Worcester
Minimum Education Required
High School Diploma/GED
Job ID
Regular Full-Time
Number of Hours Per Week
Business Unit
BH Residential


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 


The Intake Coordinator will provide knowledgeable, family-centered, customer friendly service to expedite the referral process to substance abuse residential services.  The Intake Coordinator will develop, implement and maintain a system for screening referrals and facilitating the interview process and also serves as the Lead Case Manager for the program. 


Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED

Additional Shift Details

Tuesday-Saturday 9am-5pm


  • Develop, implement, and continuously improve system for accepting and screening referrals.
  • Provide information on treatment options and referral services for those seeking services.
  • Maintain and manage waitlist for all referrals in compliance with program protocols and performance specifications.
  • Provide screenings, complete intake paperwork and schedule on-site interviews.
  • Oversee case management services which may include: drug testing coordination, treatment adherence monitoring, referrals to other services and levels of care (including detox, inpatient and residential care), health insurance application assistance, transportation, and communication with probation and the courts.
  • Manage risk for all assigned clients as clinically indicated in collaboration with treatment team recommendations.
  • Participation in Individual Service Plan (ISP) development and coordination with all providers.
  • Provide discharge-planning coordination.
  • Attend and actively participate in all required meetings including Site Coordinating Committee meetings and Technical Assistance meetings.
  • Demonstrate a proactive commitment to maintaining effective communication with staff and those seeking services to facilitate and promote effective working relationships and superior customer service.
  • Provide linkages to on-going substance abuse, mental health & medical treatment as indicated.
  • Involve collaterals in treatment to include, referral sources and family members.


  • Bachelor’s Degree in related field; or a minimum of 1 year of experience working within Mental Health or Substance Abuse.
  • Proven ability to multitask and meet established deadlines.
  • Outstanding customer service skills and attention to detail.
  • Exceptional interpersonal skills to facilitate beneficial working relationships with internal and external sources.
  • Ability to communicate effectively verbally and in writing.
  • Strong computer knowledge.
  • High energy level, ability to function in a team atmosphere as well as independently
  • Must hold a valid driver's license and have access to an operational and insured vehicle.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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