Family Services Case Manager- Spanish Speaking

Job Locations US-MA-Framingham
Minimum Education Required
High School Diploma/GED
Job ID
Regular Full-Time
Number of Hours Per Week


Hiring for a Family Support Center Case Manager at Advocates in Framingham. Ideal applicants will have extensive knowledge of services and supports and have experience creating partnerships with individuals with developmental disabilities and their families. Competence in serving culturally and linguistically diverse populations is essential; Spanish and/or Brazilian Portuguese speakers preferred. 


The Service Case Manager for Family Supports provides support to families of individuals with disabilities. The incumbent provides high quality supports to the individuals, families, provider agencies and funders of the Family Support Program.   


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 


Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED


    • Provide Information and Referral, and Extended and Short-Term Case Management for individuals and their families.
    • Work with individuals, staff and families to develop and implement a Family Support Plan in response to person centered goals.
    • Complete all documentation and reporting as required by DDS.
    • Promote self-determination values and self-directed options that are responsive to the individual and family’s unique needs, strengths, and cultural values.
    • Assist in new program development of robust social/recreational opportunities including partnerships with other community resources and providers to connect families.
    • Organize, gather and maintain an ongoing database of shared resources for families being served.
    • Foster partnerships with community organizations, schools, religious institutions, and other stakeholders to provide a resource network for families.
    • Provide training to families on governmental benefits and transition planning.
    • Educate family members on policies and procedures generated by the state, Advocates, and specific treatment modalities.
    • Provide support to caregivers/family members as identified by supervisors.
    • Maintain productive internal and external communication with supervisors, individuals and caregivers/families regarding planning, programming, scheduling and any individual issues or areas of concern.
    • Remain current and knowledgeable in the field of disabilities and stay informed about the needs and areas of concern with the caregivers/families and individuals served.


    • BA/BS (or in progress) in social services or related field plus 1-year experience working with program population and families OR High School Diploma/GED and 3 years’ experience in related field.
    • Ability to communicate effectively in Spanish preferred
    • Experience in working with individuals with developmental disabilities and their families.
    • Demonstrated understanding of and competence in serving culturally and linguistically diverse populations.
    • Must be able to perform each essential duty satisfactorily.
    • Must be able to flex working hours to meet the needs of families served – this may include evenings, weekends and school
    • Ability to communicate effectively both verbally and in writing and ability to use good judgment.
    • Ability to read English and communicate effectively in the primary language(s) of the program to which they are assigned.
    • Lived experience as a family member of an individual with developmental disabilities preferred
    • Sensitivity to the needs of the population we support.
    • High energy level, superior interpersonal skills, and ability to function in a team atmosphere.
    • Must hold a valid drivers’ license.  Must have access to an operational and insured vehicle and be willing to use it to transport individuals.



At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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