ACT Outreach Worker

Job Locations US-Framingham
Minimum Education Required
Bachelor's Degree
Job ID
Regular Full-Time
Number of Hours Per Week


*Starting rate $38,000*


The Certified Community Behavioral Health Clinic (CCBHC) Assertive Community Treatment (ACT) Outreach Worker provides intensive face-to-face and telephonic outreach with CCBHC ACT participants diagnosed with serious mental illness who have needs that have not been well met by traditional approaches to delivery services.



Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


Are you ready to make a difference?

Minimum Education Required

Bachelor's Degree


  • Provide face-to-face and telephonic support to CCBHC participants receiving ACT services to keep them engaged in services, and support them in implementing their ACT Integrated Treatment Plan.
  • Meet with participants in the community to provide psychiatric rehabilitation interventions to support their continued tenure in the community.
  • Receive training and implement assigned CCBHC participants receiving ACT services through Evidence-Based Practices including ACT and Motivational Interviewing.
  • Liaison to shelter, housing, behavioral and physical health providers, and other community providers to collaborate in locating and engaging CCBHC participants receiving ACT in community resources, as needed.
  • Maintain professional, pleasant and helpful demeanor at all times.
  • Ensure all paperwork, reports, and trainings are up to date and completed within the expected timelines.
  • Provide on-call coverage for emergency crisis intervention and consultation.
  • Attend and actively participate in all supervisions and staff meetings.
  • Attend trainings as assigned; maintain necessary certifications and licenses.


  • Bachelor’s degree in social work, mental health counseling, or related field.
  • Minimum of one-year experience working with people with SMI in community-based settings strongly preferred. 
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
  • Ability to communicate effectively verbally and in writing in the primary language of the program to which assigned
  • Strong computer knowledge.
  • Ability to thrive in a fast-paced, team-oriented environment and as well as work independently.
  • Strong organizational skills and ability to multi-task.
  • Outstanding reasoning and problem-solving abilities.
  • High energy level and superior interpersonal skills.
  • Must hold a valid driver’s license, have access to an operational, insured vehicle, and be willing to use it to transport clients.


At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.





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