Assistant Director of Program Operations

Job Locations US-MA-Waltham
Minimum Education Required
Bachelor's Degree
Job ID
Regular Full-Time
Number of Hours Per Week


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 


Are you ready to make a difference?


Minimum Education Required

Bachelor's Degree


  • Assist in the organizing and monitoring of staff and staffing functions to provide appropriate and efficient client contact, services and satisfaction.
  • Manage administrative processes and requirements in consultation with affiliated senior managers or designees including but not limited to Fiscal Services, Human Resources, Information Services, Housing, and Maintenance functions as assigned by the Director of Clinical Services.
  • Support the Director of Clinical Services in the management and administration of the budget for assigned programs and monitor and improve productivity.
  • Provide onsite management of operations of individual programs as assigned.
  • Ensure all paperwork, reports, trainings are up to date and completed within expected timelines.
  • Ensure that staff receives appropriate certifications and training to perform duties adequately.
  • Ensure that regular performance evaluations are conducted for all employees in programs as assigned
  • Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, and funding sources
  • Participate in performance evaluations of individual and functional support received from corporate office, staff, and senior managers.
  • Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights policies and Intentional Care Standards.
  • Ensure health and safety of clients and staff through compliance with agency policies, OSHA and other safety standards.
  • Provide on-call coverage for emergency crisis intervention and consultation.


  • Bachelor’s degree in social work, psychology or related field plus 2 years’ supervisory experience.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.
  • Excellent written and verbal communication.
  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. People of color, women, persons with disabilities, veterans, and intersectional individuals are strongly encouraged to apply.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.



Keywords: ACCS


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