Direct Service Worker - Deaf Services

Job Locations US-MA-Framingham
Minimum Education Required
High School Diploma/GED
Job ID
Regular Full-Time
Number of Hours Per Week


The Direct Service Worker is responsible for implementing the mission of the Deaf Services Division. The Direct Service Worker is responsible for supervising the daily activities of the clients, providing ongoing support, guidance and role modeling. He/she facilitates client improvement in the areas of personal responsibility, social skills, community living skills and behavior.


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED


  • Develop and document Comprehensive Assessments (CAs) and reviews, outlining rehabilitative goals and interventions, which reflect program participant preference and meet Department of Mental Health and Agency standards, with supervisor’s direction.
  • Participate in the development of the Individualized Action Plans (IAP) and attend other treatment meetings, including weekly staff meetings.
  • Document daily in CBFS Notes.
  • Perform interventions with clients that address their identified goals and result in skill development.
  • Provide linkage with other program staff and other service providers.
  • Communicate program participant’s progress, mental status, and any changes in daily notes.
  • Provide ongoing support, guidance, role modeling and supervision to clients.
  • Identify and address community integration issues for clients on caseload with supervisor’s direction.
  • Monitor and document medication administration.
  • Ensure a clean, safe and home-like environment for clients.
  • Ensure all paperwork, reports, trainings are up to date and completed within the Divisions expected timelines.
  • Attend and actively participate in all training and maintain certification of required trainings (CPR/First Aid, SOLVE, MAP).
  • Provide crisis intervention and access emergency services as needed.
  • Perform physical intervention in the event of a client crisis.
  • Attends and actively participates in supervision and staff meetings.
  • Ensure that individuals we support are treated with dignity and respect in accordance with Advocates Human Rights Policy.


  • HS diploma/GED and 1 year related experience.
  • Must be fluent in ASL
  • Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations
  • Ability to communicate effectively including in writing and ability to use good judgment.
  • Strong computer skills
  • High energy level and ability to function in a team atmosphere.  Must hold a valid driver's license.  Must have access to an operational and insured vehicle and be willing to use it to transport clients.


At Advocates, the health and safety of the people in our care, our employees, and the broader community is our top priority. Effective October 18, 2021, Advocates will require all employees to be fully vaccinated against COVID-19 (i.e. both doses of Pfizer or Moderna, or a single dose of Johnson & Johnson.)


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


Keywords:  Deaf Services, Direct Care Staff


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