• Care Coordinator - Bilingual English/Portuguese

    Job Locations US-MA-Framingham
    Minimum Education Required
    High School Diploma/GED
    Job ID
    Number of Hours Per Week
  • Overview

    BHPMW Logo


    The Bilingual Care Coordinator provides information, referral and care coordination to people seeking behavioral health (BH) and social services.  Assists the Program Coordinator in the development of systems, services, and internal and external relationships.  The BHPMW will serve as a single point of entry into the full continuum of BH and social services operated by the legal partnership of Advocates, South Middlesex Opportunity Council (SMOC) and Wayside Youth and Family Support Network (Wayside).  This position will offer support to Spanish and/or Portugese speaking individuals.


    Be part of the rapidly changing health care system!


    The Behavioral Health Partners of MetroWest (BHPMW) provides collaborative care coordination and wellness goal support to individuals with behavioral health and/or substance use needs, based on the recent transformation of Mass Health’s service delivery model.  The partnership is built on a collaboration among five community-based provider agencies: Advocates, Family Continuity, South Middlesex Opportunity Council (SMOC), Spectrum Health Systems, and Wayside Youth and Family Support Network, throughout MetroWest, Central and Northern Massachusetts. 

    Minimum Education Required

    High School Diploma/GED


    • Answer phones, receive requests for services; assess needs and triage people to needed services; coordinate care with persons served, their families, PCPs, and service providers internal and external to the BHPMW partner agencies and follow up to ensure people are well connected to the services they need and want.
    • In collaboration with the Program Coordinator, ensure all calls are answered or returned within the BHPMW’s access standards and during all days/hours as determined by the Executive Director.
    • Ensure that BHPMW services are delivered in accordance with a welcoming, recovery oriented, trauma informed, culturally sensitive environment and service delivery approach.  Ensure that clients, staff and collaterals are treated with dignity and respect.
    • Develop and maintain deep knowledge of services offered by the partner and affiliate agencies and community resources. 
    • Develop close working relationships with key staff at partner agency programs and community resources while collaborating to ensure coordination of care.
    • Broker timely access to needed services within the partner and affiliate agencies and other resources, ensuring the BHPMW’s access standards are met.
    • Demonstrate a proactive commitment to maintaining effective communication with co-workers and customers to facilitate and promote strong working relationships and excellent customer service.
    • In collaboration with the Program Coordinator, contribute to the development and management of the BHPMW. 
    • In collaboration with the Program Coordinator, conduct staff and community education and market the services of the BHPMW both internally and externally.
    • Ensure all required documentation and reports are submitted on time in accordance with BHPMW and department due dates.
    • Assist in analyzing utilization and outcome data and identifying opportunities for quality improvement.


    • Bachelor’s or Associate Degree in social work, behavioral health, human services, healthcare or a related field; or High School/GED with significant relevant experience in human services.
    • Training in care coordination and integration of medical and behavioral health services, intake and/or care coordination experience strongly preferred. 
    • Excellent communication skills.  Must be fluent in English and Portuguese or Spanish.
    • Demonstrated knowledge base and judgment necessary for independent decision making.
    • Experience developing and managing internal and external relationships.
    • Strong negotiating, collaboration, follow-up and problem-solving abilities.
    • Broad knowledge of MetroWest communities, populations and service systems.
    • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
    • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


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