• Case Manager - Female Only

    Job Locations US-MA-Framingham | US-MA-Framingham
    Minimum Education Required
    High School Diploma/GED
    Job ID
    Regular Full-Time
    Number of Hours Per Week
  • Overview

    The Case Manager is responsible for documentation and maintenance of assigned individual(s) records, including all areas of the Individual Service Plan (ISP), medical concerns and appointments.  This role will also be proactive, focusing on individual advocacy, empowerment, and community integration.


    Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


    Are you ready to make a difference?

    Minimum Education Required

    High School Diploma/GED


    • Provide a safe, clean, homelike living environment for the individuals.
    • Provide case management for the individuals in the program as identified by supervisor and advocate for the needs of the individuals.
    • Provide skills training and support to the individuals as identified in the ISP, including but not limited to the areas of Activities of Daily Living (ADL) routines, behavioral treatment plans, community integration activities, communication and health care.
    • Participate in the development of the Individual Service Plan (ISP) and program specific interventions for individuals.
    • Develop, implement and monitor interesting, creative, and person-centered goals with individuals.
    • Assist individuals with obtaining all services and entitlements (housing, inspections, Insurance benefits) for which they qualify.
    • Schedule, transport and attend all individuals’ medical, dental, psychiatric and any other necessary appointments.
    • Complete documentation of appointment, file and distribute as appropriate to other providers (DDS, day programs, and family/guardians) in accordance to divisional and Agency deadlines.
    • Maintain current medication treatment charts.  Monitor individual’s medication supply ensuring correct amounts are on-hand at all times and adhering to MAP guidelines.
    • Maintain current Doctor’s orders and documentation and ensure all individuals’ health insurance is current.
    • Advocates for the rights of the individuals; ensure that individuals are treated with dignity and respect; uphold the human rights of all individuals.  Promote self-advocacy, decision-making and empowerment.
    • Foster community integration and provide support to individuals to actualize this goal.  Actively seek out integrated activities.
    • Perform physical intervention in the event of a client crisis.
    • Participate in weekly staff meetings, supervision and clinical meetings.
    • Maintain documentation/record keeping in accordance with agency/Department of Developmental Services guidelines.
    • Report significant issues (health, behavioral, psychiatric) as appropriate.
    • Prepare summaries of interaction and objective behavioral observations of clients at the end of shift; clinical notes and data collection using Microsoft Outlook.
    • Attend trainings as assigned; maintain necessary certifications (CPR/First Aid, Safety Care, MAP, and HR/DPPC).


    • High School Diploma or equivalent degree and 2 years’ experience in a Human Services organization.
    • Strong computer knowledge.
    • Excellent communication and good judgement skills.
    • High energy level, superior interpersonal skills and ability to function in a team atmosphere.
    • Strong analytical, numerical and reasoning abilities.
    • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
    • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.



    Advocates is an EOE/D/F/M/V.


    Why Should I Consider a Career in Human Services?

    Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


    Is Human Services a Fit for Me?

    Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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