• Care Manager

    Job Locations US-MA-Framingham
    Minimum Education Required
    Master's Degree
    Job ID
    Regular Full-Time
    Number of Hours Per Week
  • Overview

    Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 


    The Care Manager provides focused leadership, supervision and support for the care coordination staff.  This role coordinates behavioral health and substance use disorder care management services in accordance with the individualized care plan, and works collaboratively with the clinical team to co-manage supports and services needed for individuals with complex behavioral health needs.  As a member of the multidisciplinary team, the Care Manager provides consultation, education, and support to team members and provider network regarding behavioral health and substance abuse treatment and management.


    Are you ready to make a difference?

    Minimum Education Required

    Master's Degree


    • Hire, train, supervise and evaluate care coordination staff.  Maintain consistent communication with staff and conduct regularly scheduled meetings with staff.
    • Provider support to outreach, engage and assist clients in identifying their health and wellness, and recovery goals and developing their individualized care plans.
    • Utilize effective, dignified, empowering and creative engagement strategies to ensure clients are at the center and lead in their care team.
    • Provide linkages to medical care, behavioral health services, substance use disorder programs and community resources and supports.
    • Provide assistance with navigating the healthcare system and provide support and assistance with transitions in care.
    • Collaborate with existing providers and other collaterals and delivers services in accordance with client’s plan of care.  Facilitate communication and information exchange across the continuum of providers.
    • Coordinate all aspects of service delivery with team members, including ensuring access and securing authorization, as indicated.
    • Participate in team meetings to ensure effective communication among all disciplines involved in client’s care.
    • Follow the client across the continuum of care for the purposes are care coordination.
    • Partner with the client, their care team providers and supports to ensure that care plan and safety plan are implemented as developed, and to make as needed adjustments.
    • Monitor client’s progress in treatment and assists the clinical team with evaluating the need for continued services.
    • Identify community resources and develop natural supports for client.
    • Provide on-call coverage, as needed.


    • Master’s Degree in related field with two years’ experience working with adults in a community-based and/or medical setting.  One year of supervisory experience preferred.
    • Demonstrated knowledge base and judgment necessary for independent clinical decision making.
    • Excellent verbal and written communications skills. Strong interpersonal and customer relations skills required.
    • Strong computer knowledge.
    • Excellent organizational, time management and problem solving skills.
    • Ability to openly address and acknowledge issues of substance use and mental illness.
    • Knowledge regarding psychiatric rehab and understanding of recovery model.
    • Excellent written and verbal communication.
    • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
    • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


    Advocates is an EOE/D/F/M/V.


    Why Should I Consider a Career in Human Services?

    Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


    Is Human Services a Fit for Me?

    Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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