• Care Coordinator Supervisor

    Job Locations US-MA-Framingham
    Job ID
    Regular Full-Time
    Number of Hours Per Week
  • Overview

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    The Care Coordinator Supervisor (CCS) will oversee a team of Care Coordinators working at Affiliated Partner and/or Material Subcontractor agencies in their respective region.  Care Coordinator Supervisor will supervise Care Coordinators in providing coordinated Long Term Services and Supports (LTSS) care management services as an integrated member of care management team to youth and adults in need of services. The Care Coordinator Supervisor will be the point of contact for all referrals received through the MCCN Intake Manager.


    • Provide overall supervision to Care Coordinators and ensure compliance with agency policies.
    • Work collaboratively and effectively with care management, including Enrollee, medical team and other providers to coordinate the delivery of LTSS care management services.
    • Utilize the Comprehensive Assessment results from the ACO or MCO, and work with the Care Coordinator to ensure approval of the LTSS Care Plan.
    • Utilize Care Management Tool and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow-up, and collaboration with collateral contacts, documentation, confidentiality, and contact standards.
    • Ensure the LTSS Care Plans meet the requirements of EOHHS and ensure all updates and changes are reported to the ACO or MCO if they occur after the since the completion of the Comprehensive Assessment.
    • Ensure Coordinators provide assistance and accommodations for Enrollees to understand LTSS terms and LTSS concepts, and self-directed care options.
    • Maintain an updated database of LTSS services or programs that are available for Care Coordinators to access to assist Enrollees to understand what they are potentially eligible to receive.
    • Coordinate the provision of an accessible database of local community and social services and resources that based on assessment, may support the health and wellbeing of the Enrollee.
    • Based on assessment, ensure that recommendations for Flexible Services for all Enrollees are submitted to ACO for approval.
    • Provide LTSS subject matter expertise to health care, behavioral health, and social services providers.
    • Maintain oversight of all aspects of service delivery and promote integration with health care providers, BH providers, LTSS providers and community/social service provides that the Enrollee may be receiving, as outlined in the LTSS Care Plan.
    • Ensure that regular contact with Enrollee and Care Coordinator is maintained and documented.
    • Ensure the LTSS Care Plans are updated to reflect the Enrollee’s changing needs.
    • Coordinate transition planning for Enrollee including follow-up support post discharge.


    • Bachelor’s Degree in related field from an accredited college/university applicable, Master’s Degree preferred; with at least three years of relevant professional experience, including supervisory responsibilities.  Previous experience with individuals who hold complex LTSS needs and bilingual communication skills are a strong plus!
    • Ability to use Care Management Software to document and coordinate services.
    • Strong organizational skills with attention to detail, multi-tasking and prioritization skills, and ability to thrive in a team-based environment.
    • Excellent written and verbal communication.
    • Must hold a valid driver's license, have access to an operational vehicle and be able to commute and travel for work.
    • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.



    Advocates is an EOE/D/F/M/V.


    Why Should I Consider a Career in Human Services?

    Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


    Is Human Services a Fit for Me?

    Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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