Salary: $160,000–$180,000

Schedule: This is a hybrid position. Monday through Friday 8am-5pm.

At Advocates, we believe strong financial operations are essential to delivering life-changing services to the people and communities we support. We’re seeking a collaborative, strategic, and forward-thinking Vice President of Revenue Cycle Management to lead and strengthen our enterprise-wide revenue cycle operations.

In this executive leadership role, you’ll partner closely with Finance, Operations, and Service Line leaders to optimize revenue performance, improve processes, and build scalable systems that support our growing organization. You’ll lead a talented revenue cycle team while driving innovation, compliance, operational excellence, and sustainable financial outcomes across a complex behavioral health and human services environment.

This is an opportunity for a seasoned healthcare revenue cycle leader to make a meaningful impact within a mission-driven organization dedicated to helping people live healthy, fulfilling, and independent lives.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

As Vice President of Revenue Cycle Management, you will provide strategic and operational leadership across all aspects of third-party billing and revenue cycle operations. You will:

• Develop and execute a comprehensive revenue cycle strategy aligned with organizational goals and performance metrics.
• Lead day-to-day revenue cycle functions including claims submission, payment posting, denials management, collections, and accounts receivable oversight.
• Partner with service line leadership to optimize registration, insurance verification, authorization workflows, and reimbursement processes.
• Utilize data analytics and KPI reporting to drive operational improvements, enhance collections, and reduce denials.
• Monitor key revenue cycle metrics including A/R days, denial rates, collection percentages, and bad debt trends.
• Collaborate on financial forecasting, revenue optimization, and strategic growth initiatives.
• Oversee payer relationships and negotiate contracts with commercial insurers and government payers including Medicare and Medicaid.
• Lead process improvement initiatives that streamline workflows, automate systems, and enhance operational efficiency.
• Ensure compliance with federal, state, and payer-specific regulations including HIPAA requirements.
• Develop strategies to identify root causes of denials, improve appeals management, and minimize revenue leakage.
• Partner with Enterprise Applications teams to enhance billing systems and integrated revenue cycle technologies.
• Build, mentor, and develop a high-performing revenue cycle team while fostering accountability, collaboration, and professional growth.
• Design and implement training programs to strengthen technical competencies and operational effectiveness.
• Ensure all billing activities, fee schedules, collections, and reimbursements are accurate, timely, and aligned with contractual agreements.
• Promote a culture centered on dignity, respect, inclusion, and person-centered care.

• Bachelor’s degree in healthcare administration, finance, or a related field, or equivalent experience.
• Minimum of 15 years of healthcare billing experience, including at least 10 years leading teams and managers.
• Deep expertise in revenue cycle management operations, behavioral health billing, managed care, payer credentialing, collections, and regulatory compliance.
• Strong experience working with Medicaid, Managed Medicare, and complex payer reimbursement methodologies.
• Demonstrated success implementing revenue cycle strategies that improve financial performance and operational outcomes.
• Experience with electronic health records (EHRs) and integrated revenue cycle management systems.
• Proven ability to lead process improvement initiatives and optimize complex workflows.
• Exceptional leadership, communication, and relationship-building skills.
• Ability to analyze data, solve problems strategically, and drive organizational change.
• Industry certifications through organizations such as HFMA, AHIMA, or AAPC preferred.
• High level of professionalism, collaboration, and accountability with the ability to thrive in a fast-paced environment.

Why Join Advocates?

At Advocates, your work has purpose. Every process improved, every system strengthened, and every operational success contributes directly to the quality of care and support we provide to thousands of individuals and families.

Join us and help build systems that support meaningful lives.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.