Program Manager

Job Locations US-MA-Newtonville
Minimum Education Required
High School Diploma/GED
Job ID
Regular Full-Time
Number of Hours Per Week
Business Unit
BH Residential


Starting Rate: $48,880

The Program Manager is responsible for the overall direction and operation of the residential program.  This role will provide supervision and rehabilitative direction and emergency on-call services to a team of Direct Care Staff and supported individuals.


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions of our staff. 


Are you ready to make a difference?


Minimum Education Required

High School Diploma/GED


  • Provide oversight and supervision to Direct Care staff and group living residents, promoting a warm, safe, and empowering environment. 
  • Develop and monitor staff scheduling to ensure program coverage and budgetary compliance.
  • Lead staff meetings and individual supervisions, and ensure staff trainings are current. 
  • Conduct intakes, ensuring that proper care is accessed.
  • Participate in the Individual Action Plans (IAP) process for all individuals.
  • Assume fiscal responsibility for the site by assisting in program budget development and management, as well as safeguarding client’s funds.
  • Ensure that client’s rehabilitative treatment and clinical record meet Rehab Option standards.
  • Prepare reports as directed, including data collection and analysis.
  • Participate in the on-call rotation through 24 hour availability for consultation and emergency crisis intervention.


  • HS Diploma plus 5 years’ experience, BA in related field preferred.
  • Strong computer knowledge.
  • Excellent analytical, reasoning and numerical aptitude.
  • Excellent written and verbal communication.
  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.


Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience. 


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.



Keywords:  Coordinator, direct care, direct support, residential counselor, residential support, group home, group living environment, GLE


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