Case Manager- Family Support Center

Job Locations US-MA-Randolph
Minimum Education Required
High School Diploma/GED
Job ID
Regular Part-Time
Number of Hours Per Week
Business Unit
Family Supports


Starting Rate $19.50


The Case Manager at the Family Support Center provides support to families of individuals with disabilities. He/she provides education and support to families to ensure available resources are fully utilized.


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.  We are a strong-knit community that values the ideas and contributions from our staff.


Minimum Education Required

High School Diploma/GED


  • Work with families to develop and implement a support plan in response to identified issues including, but not limited to, educational, social, vocational, behavioral, and all clinical needs.
  • Assist in developing and implementing an adult mentoring program for individuals with disabilities.
  • Organize, gather and maintain an ongoing register of resources for families being served.
  • Assist families in navigating public assistance systems for benefits and other resources available to families.
  • Organize social and recreational events and programs for families.
  • Provide training to families on benefits and transition planning.
  • Educate family members on policies and procedures generated by the state, Advocates, and specific treatment modalities.
  • Provide support to those family members as identified by Directors of Clinical Services, Program Managers and Staff members as in need of assistance.
  • Maintain productive internal and external communication with staff, management and family members.
  • Remain current and knowledgeable in the field of disabilities and stay informed about the needs of the families and individuals served.
  • Assist with the organization of family associated committees and attend those committee meetings as needed.



  • BA/BS in social services or related field plus 1 year experience working with program population and families or High School Diploma/GED and 3 years’ experience.
  • Must be able to perform each essential duty satisfactorily.
  • Ability to communicate effectively in writing and ability to use good judgment.
  • Ability to read English and communicate effectively in the primary language of the program to which he/she is assigned.
  • Must have sensitivity to the needs of the population.
  • Basic computer knowledge.
  • High energy level, superior interpersonal skills and ability to function in a team atmosphere.
  • Must have valid driver’s license and access to auto.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.


Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening.  We exercise independent judgement and contribute to the overall success and benefit of the Team.


Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve.  We put the individual first.


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