Office Support Worker

Job Locations US-MA-Worcester
Minimum Education Required
High School Diploma/GED
Job ID
Family Continuity
Regular Part-Time
Number of Hours Per Week
Business Unit
Administration & Finance



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                                       *Starting Rate $15.00 - $17.50/hour


The Office Support Worker serves as a member of the team(s) and provides completion or oversees completion of clerical and administrative support needs.

Minimum Education Required

High School Diploma/GED


First Shift

Additional Shift Details

Thursday and Friday 9-5


  •   Complete contract and third party billing in an accurate and timely manner.
  •  Complete all aspects of persons served record maintenance including generation, maintenance, purging/closing of files when indicated.
  • Assist in monitoring timelines for reports, both administrative and clinical.
  • Appointment scheduling and confirmation of appointments, if applicable.
  •  Maintain persons served database and any relevant data.
  •  Responsible for preparing, maintaining, and monitoring program Accounts Payables (i.e. vouchering, expense reports, petty cash recording and distribution), following established procedures.
  •  Maintain office files, including purging/closing files when applicable.
  •  Assist with maintenance of office machines and program supplies.
  • Handle incoming and outgoing mail and faxes.
  • Attend meetings, supervisions, and trainings as needed.
  •  Responsible for ensuring that all phone calls are answered in a timely manner, coordinating/providing coverage as needed, coordinating on-call staff list, and ensuring the answering service is aware of schedules.
  • Maintain records for program(s) budgets.
  •  Perform duties as needed at the reception desk/front office.
  •  Train and orient new staff to computer operations and office procedures (including paperwork, timelines/deadlines, record maintenance, etc.)
  • Support program/team in generating meeting minutes and dispersing to the staff.
  • Process persons served record needs, i.e. reviews and requests, daily insurance eligibility, TOPS submission, authorizations, etc. as indicated.
  • Perform all other functions and duties as directed by the Senior Office Support and Supervisor/Program Coordinator, Area Site Director, and Division Director of Behavioral Health.



High School Diploma or GED

Minimum of one (1) year experience performing administrative duties such as typing, filing and bookkeeping, preferred.

Valid driver’s license and personal vehicle is required.

Family Continuity considers lived experience (personal or familial) with the mental health system a valuable asset.

Prioritize and complete tasks efficiently and accurately. Perform job duties displaying a strong competence with meeting deadlines.

Ability to interact courteously with persons served /families and visitors. This may include interaction with persons served of this mental health agency that may require greater support or assistance than otherwise expected.

Prioritize and complete tasks efficiently and accurately. Perform job duties displaying a strong competence with meeting deadlines.

Demonstrate a professional demeanor at all times. 

Retain an utmost concern and compliance of persons served confidentiality.

Be proficient with Microsoft Office, (including Word, Excel, Access, Publisher, and PowerPoint).

Be aware of diverse cultures and belief systems; willing to be flexible and examine one’s own cultural biases; and ensure that work with youth/family members and community representatives is done within a cultural context


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