Direct Support Staff

Job Locations US-MA-Franklin | US-MA-Sterling | US-MA-Worcester
Minimum Education Required
High School Diploma/GED
Job ID
Regular Part-Time
Number of Hours Per Week
Business Unit
Developmental Services


Starting Rate: $18.50/hour


Promote the values, dreams and potential of individuals with developmental disabilities through education and meaningful activities. 


Minimum Education Required

High School Diploma/GED


  • Demonstrate knowledge of, and commitment to, agency mission and values. 
  • Demonstrate respect for, and provide information to, individuals regarding human rights, privacy, and confidentiality. 
  • Follow agency policies and procedures, including work schedule, use of time off and transportation schedule. 
  • Interact verbally in a professional manner with the individuals supported, families, coworkers, supervisors and community members. 
  • Demonstrate the ability to set a side personal prejudices and fears to support individual(s) in taking risks and making informed decisions. 
  • Maintain agency standards of confidentiality. 
  • Complete required documentation in a timely and professional manner. 
  • Identify local community resources and ensure individual(s) access to needed local resources on a consistent basis. 
  • Maintain a respectful manner and tone of voice with others. 
  • Promote teamwork and open communication among staff members and individuals supported by the program. 
  • Appropriately implement teaching strategies for ISP goals and behavior plan. 



  • Problem Solving- identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. 
  • Respect –shows respect for self, coworkers and the individuals supported.  
  • Interpersonal Skills- maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things. 
  • Oral communication- speaks clearly and persuasively in positive or negative situations demonstrates group presentation skills. 
  • Written Communication- is able to read and write information to communicate. 
  • Planning/organizing- prioritizes and plans work activities, uses time efficiently and develops realistic action plans. 
  • Quality control- demonstrates accuracy and thoroughness and monitors own work to ensure quality. 
  • Adaptability- adapts to changes in the work environment and deals with frequent change, delays or unexpected events. 
  • Dependability- is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance. 
  • Safety and security- actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. 


  • High School Diploma or equivalent. 
  • One year experience in developmental services/behavioral health area preferred. 
  • Valid driver’s license along with an acceptable driving status. 
  • Use of a reliable vehicle, which seats two passengers. 
  • Additional specific experience may be required. 


HMEA, Inc is an equal opportunity employer and is committed to the principles of affirmative action.


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